Donation Refund Policy

CESRA Donation Refund Policy

Introduction

At the Center for Social Responsibility and Accountability (CESRA), we value our donors’ trust and are committed to transparency and accountability. We understand that circumstances may change, and you may need to request a refund for your donation. This Refund Policy outlines the conditions under which donations can be refunded.

1. Eligibility for Refunds

1.1 Conditions for Refunds

  • Refund requests will be considered if submitted within 30 days of the donation date.
  • Refunds are only applicable if the donation amount has not yet been disbursed to the respective charities or projects. CESRA disburses funds to charities and projects on a weekly basis.

2. Non-Refundable Donations

2.1 Non-Refundable Scenarios

  • Donations that have already been disbursed to the charities or projects.
  • Donations where a tax receipt has been issued and used for tax claims.
  • Donations made through third-party platforms not directly managed by CESRA.

3. Requesting a Refund

3.1 How to Request a Refund

  • To request a refund, please contact us at [insert contact email] with the following information:
    • Full name and contact details
    • Date of donation
    • Amount donated
    • Reason for the refund request

3.2 Review and Processing

  • Each request will be reviewed on a case-by-case basis by our finance team. Additional information may be required to process your request.
  • Approved refunds will be processed within 14 business days and will be issued using the original payment method.

4. Donations to Specific Projects

4.1 Project-Specific Refunds

  • Donations earmarked for specific projects will be refunded only if the project is cancelled or significantly altered, and the funds have not been disbursed.

5. General Donations

5.1 General Fund Donations

  • General donations to CESRA are typically non-refundable, except under exceptional circumstances where funds have not yet been disbursed.

6. Policy Amendments

6.1 Changes to this Policy

  • CESRA reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and donors will be notified accordingly.

Need help?

If you have any questions about this Refund Policy or need further assistance, please contact us at:

Center for Social Responsibility and Accountability (CESRA) Email: [info@csr-world.org] 

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