The information you provide through our online form will be forwarded to the charity for their response.

The charity will be asked to respond within one month.

Once they respond, you will be notified of the response by email.

CESRA seeks to facilitate a resolution between you and the charity in question.

All genuine complaints are available on this platform.

We advise complainants to contact the charity prior to filing a complaint, as it could have been a misunderstanding.