Privacy Policy



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Centre for Social Responsibility and Accountability Kenya (CESRA) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information. CESRA understands that members may have concerns about their privacy and the confidentiality and security of information that CESRA may obtain about them.

CESRA’s Commitment to Security

CESRA policy is to protect members’ privacy and personal information that it may collect from time to time.

Our billing information wherever requested online. Personal information is accessible only by staff and volunteers designated to handle the accreditation process or complaint process. Any other agents connected to CESRA with access to personal information are also bound to adhere to this policy as part of their contract with the NGO

Personal Information that CESRA May Collect

CESRA collects the following types of personal information: names, postal and e-mail addresses, phone, billing information, and complaint and inquiry information. We may also collect information from charities that apply for accreditation and for program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their work capacity.

Please note our website does not collect any details of underaged people below 16 years of age

Charity Information that CESRA May Collect Online

To participate in the CESRA accreditation review, a charity completes a special online charity questionnaire. We also request copies of the following three documents as part of its accreditation review: (1) Charity registration number, (2) Charity Annual report (3) Charity minutes of resolution to apply for accreditation. These three documents will be available on request from CESRA to the inquiring public.

How CESRA May Use Personal Information

CESRA will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and charity requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us.

How Your Information May Be Shared

Complaints, requests or inquiries about a charity registered with CESRA are processed directly by CESRA.. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper charity, if necessary. Donor inquiries (i.e. individuals asking about specific charities to assist in making their giving decisions) may be forwarded by email, and donors should recognize that this method of transmission may not be secure. We will also release personal information under the following circumstances:

  •  Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or
  • To appropriate persons, where your communication suggests possible harm to others.

What If You Do Not Provide The Personal Information We Require?

Failure to provide the information sought by CESRA for the purposes detailed may not enable the organization to complete the membership process or any specific service requested. I.e. the CESRA may not be able to include you in an event you may have entered or assign benefits to you as a member.

Report a Charity:  For those who participate in the report a charity program to report an alleged charity scam, we will publicly post your description of the reported scam on the CESRA’s.  We may also share this information with governmental agencies, law enforcement, and other appropriate organizations for investigation.  With your consent, we or a CESRA may share your information in response to media inquiries.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at 

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Dispute Resolution Policy

1. Scope

This Dispute Resolution Policy applies to all disputes arising from or related to the use of the platform, including but not limited to disputes related to withdrawals, campaign management, and user interactions.

2. Initial Resolution Attempt

  • Users are encouraged to first attempt to resolve disputes informally by contacting the platform’s support team at [] 
  • The support team will make reasonable efforts to address and resolve the issue within [7] business days.

3. Formal Complaint Submission

  • If the dispute is not resolved informally, the affected party may submit a formal complaint in writing to [] within [6] days of the initial attempt.
  • The complaint must include a detailed description of the issue, relevant documentation, and the desired resolution.

4. Review and Investigation

  • Upon receiving a formal complaint, the platform will acknowledge receipt within [15] business days and begin an investigation.
  • The platform may request additional information or documentation from the parties involved to facilitate the investigation.

5. Mediation

  • If the dispute cannot be resolved through the initial investigation, the platform may recommend mediation as a next step.
  • Mediation will be conducted by a neutral third party chosen by the platform, and both parties must agree to participate.
  • The costs of mediation will be shared equally by the parties involved.

6. Arbitration

  • If mediation fails or is not agreed upon by both parties, the dispute will be resolved through binding arbitration.
  • Arbitration will be conducted in accordance with the rules of [Arbitration Association/Organization], and the decision of the arbitrator(s) will be final and binding.
  • The costs of arbitration will be shared equally by the parties involved unless otherwise determined by the arbitrator(s).

7. Governing Law

  • This Dispute Resolution Policy shall be governed by and construed in accordance with the laws of Kenya.
  • Any arbitration or legal proceedings will take place in Kenya.

8. Confidentiality

  • All communications, documents, and information disclosed during the dispute resolution process will be treated as confidential by all parties involved.
  • The parties agree not to disclose such information to any third party without the prior written consent of the other party, except as required by law.

9. No Waiver

  • The platform’s failure to enforce any provision of this Dispute Resolution Policy shall not constitute a waiver of that provision or any other provision.

10. Amendments

  • The platform reserves the right to amend this Dispute Resolution Policy at any time.
  • Users will be notified of any significant changes to this policy.



If you have a complaint about CESRA compliance with this privacy policy, you may contact us 



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